HeartCore Inc.（Headoffice：Shinagawa-city, Tokyo, President：Sumitaka Kanno, hereafter HeartCore） announces that it has launched an operation improvement consulting service for call centers, utilizing task mining and process mining.

With the suppression of business travel due to the Covid-19 and the spread of telework due to reforms in work styles, the administrative tasks of call centers scattered around the country and at various homes have become more complicated. In addition, the demand for call centers continues to increase with the penetration of mail order sales.

Therefore, HeartCore, a leading task and process mining company in Japan, has decided to launch an operation improvement consulting service for call centers.

At the call center already supported, operational analysis has reduced post-processing by 20%, and lateral deployment of the high-performer response process has led to a 15% increase in the number of orders received. In addition, while strict adherence to operational rules is required for handling customer information, visualization of operations has led to significant improvements, including an 80% reduction in rule violations. In addition to this, by adding contact channel analysis, we are able to switch to more efficient contact channels and reduce costs.