Price and Support
MySQL Support
Heartcore, Inc. provides quality support services for customers. MySQL has been adopted by a large number of Heartcore, Inc.'s main product "HeartCore" customers for its database, and Heartcore, Inc. has gained abundant experiences and know-hows over years.
Since Heartcore, Inc. is a partner of both Oracle Corporation and MariaDB Corporation, you can choose either of them as a back support company.
| Oracle | MariaDB |
|---|---|
| Oracle Corporation is a worldwide development and sales provider known for Oracle Database and acquired the ownership of MySQL in 2010. Since then, Oracle has been developing MySQL under their control. The advantage of Oracle’s support services is their stable support system which could be provided only by large companies like Oracle. Also if you use other Oracle products, it would be better to take their seamless support services. | MariaDB Corporation is a mother company of MariaDB which is compatible with MySQL. MariaDB Corp consists of original developers and experts of MySQL, and supports old MySQL versions which are not supported by Oracle. The advantage of MariaDB support service is their flexible support system, and it would be helpful if you use both MySQL and MariaDB for your system. About MariaDB Corp |
| Support details and Subscription pricing | Support details and Subscription pricing |
Support Flow
Heartcore, Inc. provides support service as follows.
Oracle Corp - Support details and Subscription pricing
| Support Service | Standard | Enterprise | MySQL Cluster |
|---|---|---|---|
| Heartcore, Inc. support | ✔ | ✔ | ✔ |
| Unlimited support incidents | ✔ | ✔ | ✔ |
| Knowledge base | ✔ | ✔ | ✔ |
| Maintenance release, bug fix, patch, update | ✔ | ✔ | ✔ |
| MySQL consulting support | ✔ | ✔ | ✔ |
| Feature | Standard | Enterprise | Cluster |
|---|---|---|---|
| MySQL Database | ✔ | ✔ | ✔ |
| MySQL Connector | ✔ | ✔ | ✔ |
| MySQL Replication | ✔ | ✔ | ✔ |
| MySQL Fabric | NA | ✔ | ✔ |
| MySQL Partitioning | NA | ✔ | ✔ |
| MySQL Utilities | NA | ✔ | ✔ |
| MySQL Workbench SE/EE*1 | ✔ | ✔ | ✔ |
| Storage engine: MyISAM | ✔ | ✔ | ✔ |
| Storage engine: InnoDB | ✔ | ✔ | ✔ |
| Storage engine: NDB | NA | NA | ✔ |
| MySQL Enterprise Monitor*1 | NA | ✔ | ✔ |
| MySQL Query Analyzer*1 | NA | ✔ | ✔ |
| MySQL Enterprise Backup*1 | NA | ✔ | ✔ |
| MySQL Enterprise Security*1 | NA | ✔ | ✔ |
| MySQL Enterprise Audit*1 | NA | ✔ | ✔ |
| MySQL Enterprise Scalability*1 | NA | ✔ | ✔ |
| MySQL Enterprise High-Availability*1 | NA | ✔ | ✔ |
| MySQL Cluster Manager*1 | NA | NA | ✔ |
| MySQL Cluster Remote Replication | NA | NA | ✔ |
*１Feature available only with commercial edition
| Support Service | Standard | Enterprise | MySQL Cluster |
|---|---|---|---|
| Number of incidents | Unlimited | Unlimited | Unlimited |
| Max initial response time | 4 hours | 1 hour | 2 hours |
| Emergency response time | NA | 30 minutes | 1 hour |
| Emergency bug fix escalation | NA | ✔ | ✔ |
| Emergency hot fix support | NA | ✔ | ✔ |
*１The 24x7x365 support service is the service provided by Oracle Corporation. Customers need to directly contact Oracle through their support system.
Subscription Pricing
Note: Due to the price revision Oracle Corp made in reaction to exchange rate fluctuations, subscription purchase/renewal is updated to the new prices below.
| Subscription | Server | Oracle price | Price including Heartcore, Inc. support *1 |
|---|---|---|---|
| MySQL Standard Edition (1 server subscription license / year) |
1-4 sockets （physical CPU) |
299,600 JPY | 449,400 JPY |
|
MySQL Standard Edition (1 server subscription license / year) |
5 or more sockets （physical CPU) |
599,200 JPY | 898,800 JPY |
|
MySQL Enterprise Edition (1 server subscription license / year) |
1-4 sockets （physical CPU) |
749,000 JPY | 1,123,500 JPY |
|
MySQL Enterprise Edition (1 server subscription license / year) |
5 or more sockets （physical CPU) |
1,498,000 JPY | 2,247,000 JPY |
|
MySQL Cluster Carrier Grade Edition (1 server subscription license / year) |
1-4 sockets （physical CPU) |
1,498,000 JPY | 2,247,000 JPY |
|
MySQL Cluster Carrier Grade Edition (1 server subscription license / year) |
5 or more sockets （physical CPU) |
2,996,000 JPY | 4,494,000 JPY |
*１ Heartcore, Inc. Support includes; provision of our original knowhow obtained through rich experiences, Japanese language support from 9am to 5pm on weekdays, provision of detailed information on the cooperation with our products.
Please note that an additional contract is required if you need 24x365 support in Japanese language.
